Shipping policy

At My Store, we offer simple and affordable shipping options for customers worldwide.

1. Shipping Rates

We offer worldwide shipping.

• Orders under US$50: US$6.00 shipping fee
• Orders of US$50 or more: FREE shipping

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

3. Delivery Time

Delivery times vary depending on the destination, shipping carrier, customs clearance, and other factors.

Any delivery timeframe provided on our website is an estimated delivery time and is not guaranteed.

International orders may experience additional delays due to customs inspections, local carriers, weather, or other circumstances beyond our reasonable control.

4. Tracking

When tracking information is available, it will be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after the package has been shipped.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests that the order be shipped again.

7. Lost or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

Please provide your order number and, when applicable, photos of the package and damaged product.

We will work with the shipping carrier to investigate the issue and determine an appropriate solution.

8. Contact Us

If you have questions about shipping, please contact us:

My Store

Email: ryannaoss4997@hotmail.co

Business Address:
57 Boul. Gagnon
Sainte-Claire, QC G0R 2V0
Canada